Refund Policy

Caregiver Academia allows students to withdraw and claim a refund of their paid course fees if the withdrawal request is made on or before their 3rd scheduled class. This gives every student a fair opportunity to attend a few real sessions, evaluate the course, the trainers, and the training environment, and confirm the course is the right fit before committing further.

Once a student has attended their 3rd class, no further refund can be claimed for that course, even if the student subsequently discontinues. This cut-off applies regardless of the reason for withdrawal, unless otherwise required by law.

If a student confirms their booking, completes the enrollment payment, and is issued Caregiver Academia’s training materials (such as the course notebook, pen, bag, or other materials) — but then cancels at the last moment, shortly before or shortly after the course begins — a fixed sum of NPR 5,000 will be deducted from the refund amount before it is processed.

This deduction reflects the direct cost of materials already issued, along with a portion of the advertising, counselling session, and administrative/office costs the institute incurs in processing every confirmed booking — costs that are incurred regardless of whether a student continues the course. This deduction applies only within the refund-eligible window (on or before the 3rd scheduled class); no refund of any kind is available after the 3rd class, per the section above.

To request a refund within the eligible window, the student (or a parent/guardian, if the student cannot attend in person) must visit our Head Office branch office in New Baneshwor, Kathmandu and complete a Refund Request Form, available at the front desk. Please bring your original payment receipt and a valid identity document when submitting your request.

Once submitted, your form is forwarded to the Head Office Refund Department for review and approval. Because Caregiver Academia serves a large number of students across 5 branches nationwide, and all refund requests are verified centrally before approval, please allow 2–3 working days for your request to be reviewed and approved.

Upon submission, you will be given an acknowledgment slip with your request reference number — please retain this for tracking purposes. Once approved, refunds are processed back to the original payment method or as otherwise agreed or through cheque. If you have not received an update within 5 working days of submission, please contact us at +977-9706011113 or info.caregiveracademia@gmail.com with your reference number for follow-up.