Privacy Policy

This Privacy Policy applies to caregiveracademia.com, operated by Caregiver Academia — the Head Office branch of Caregiver Academia, a CTEVT-affiliated caregiver and aged care training institute registered in Nepal. It explains what personal information we collect, why we collect it, and how it is stored and used when you visit this website, submit an enquiry, or enrol in one of our courses.

Contact and enquiry information: when you fill out an enquiry form, use our enrollment form, message us on WhatsApp, call our office, or email us, we collect information such as your full name, phone number, email address, district/location, and the course you are interested in.

Enrollment information: if you enrol in a course, we additionally collect information required for CTEVT registration and certification purposes, including your date of birth, citizenship/identity document details, educational qualifications, and passport-size photograph, along with payment records for the fees you pay.

Website usage information: like most websites, our server and analytics tools automatically log standard technical information such as your browser type, device type, approximate location (city/country level), and the pages you visit, to help us understand how the site is used and to keep it secure.

We use the information we collect to: respond to your enquiry and advise you on courses, visa pathways, and eligibility; process your enrollment and issue CTEVT-affiliated certificates and accreditation documents (CPD UK, SDC Canada, ISO 9001:2015); communicate with you about class schedules, fee installments, and placement opportunities; maintain accurate academic and attendance records as required by our accrediting bodies; and improve our website and course offerings.

We do not sell your personal information to third parties, and we do not use your data for purposes unrelated to your enquiry, enrollment, or training with us.

Enquiry and enrollment forms on this website are processed through our internal CRM system (crm.caregiveracademia.com), operated by Caregiver Academia. Your information may be shared with the relevant Caregiver Academia branch you select or are referred to.

Where relevant to your training pathway, limited information may be shared with accrediting or verifying bodies (CTEVT, CPD UK, SDC Canada, IAF) strictly for certification and verification purposes, and with prospective employers or placement partners only with your knowledge as part of the job placement process.

We may also disclose information where required by Nepali law or a valid legal request from a government authority.

This website may use cookies and similar technologies (such as those from Google Analytics) to understand site traffic and improve the browsing experience. These do not collect sensitive personal information and can be disabled through your browser settings at any time.

We retain enquiry information for as long as reasonably needed to respond to you and follow up on your interest in our courses. Enrollment and academic records are retained for the period required by CTEVT and our other accrediting bodies for certificate verification purposes, which may extend beyond the completion of your course.

You may ask us at any time to tell you what personal information we hold about you, to correct inaccurate information, or to stop contacting you with marketing/promotional messages. Academic and certification records required by our accrediting bodies cannot be deleted on request, since they form part of your official training record.

To make a request, contact us at info.caregiveracademia@gmail.com or +977-9706011113.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The "Last Updated" date below will indicate when this policy was last revised. Continued use of this website after an update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at info.caregiveracademia@gmail.com, call +977-9706011113, or visit us at Thulo Kharibot, New Baneshwor, Kathmandu, Bagmati Province, Nepal.